Last updated · 27 September 2026

Delivery, warranty and returns

Delivery

Stock position, production lead time, freight method and estimated delivery are confirmed in the quotation or order confirmation. Estimates can change because of manufacturing, customs, carriers or events outside our reasonable control. We will communicate material changes promptly.

Inspection

Please inspect deliveries promptly and notify us of visible damage, shortages or incorrect goods, with photographs and packaging details where relevant. Do not install a visibly damaged or incorrect product before contacting us.

Configured and made-to-order products

Products manufactured, cut, labelled, terminated, programmed or configured to customer requirements may not be returnable for change of mind. Any cancellation cost incurred after order acceptance will be explained before cancellation is confirmed.

Faults and warranty support

Contact True Point first with the order reference, product model, serial number where applicable, fault description, application conditions, photographs or video and troubleshooting already completed. We will coordinate diagnosis and the appropriate repair, replacement, credit or manufacturer process.

Orato Flow events

Event cancellation, rescheduling, unused hours, operator support and service remedies depend on the confirmed proposal or service agreement. These terms will be stated before booking.

Legal rights

Nothing on this page limits rights or remedies available under New Zealand law where those rights cannot be excluded or contracted out of.

Start a support request

Email info@tptech.co.nz or call +64 27 280 1555.